Terms & Conditions

Welcome to our website! The following Terms and Conditions apply to the use of this website at www.afinechoice.co.uk. Please read them carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern a fine choice ltd.'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

Registration

You must be over eighteen years of age to register with www.afinechoice.co.uk and each registration is for a single user only. You are responsible for the security of any password issued. We may cancel your registration immediately if you breach any of your obligations under these terms and conditions.

Recycling

We are committed to a high standard of sustainable packaging: 

Rather than throwing away used envelopes or recycling them, we reuse them with new address labels. You as a customer might be able to reuse them again too. For our stainless steel bottles by Green Bottle we use cardboard boxes that we've received from our buying activitites. We sometimes use bubble wrap which we've received from people who moved house and would otherwise throw them away. 

Order

When ordering via our online checkout process you will be given the opportunity to check your order and to correct errors. We reserve the right to change our prices at any time. Please note that all prices quoted are in GBP and exclude postage and packaging.

Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order.

We will send you an order confirmation via email once you've placed the order, detailing the ordered products.

We may refuse to accept the order where goods are not available or where we cannot obtain authorisation for your payment.

Payment

The following payment methods are accepted:

• Paypal

  • Credit & Debit Cards via the Pay pal link. You do not need to have a pay pal account to pay via credit / debit card!

Your card will be debited at the time of placing the order. Orders are normally dispatched within one working day once we receive cleared payment. However if there is a delay or any other problem occurs, we will notify you as soon as possible.

The purchase area of our site is secure, this means that we use industry standard SSL technology to allow for the encryption of all sensitive information such as your name, address and especially your credit card details.

We cannot be responsible if through no fault of our own these details are intercepted and used by third parties. And we cannot be responsible for fraudulent use of a lost credit card if this has not been reported to your credit card company.

Back orders

In some cases the items you have ordered may not be in stock, in this case we will give you an option to cancel your order or wait for it to come back into stock. We will send you a notification and give you a more approximate date.

Postage

a) Postage UK

The postage costs are weight based with light items (e.g. straws, tea bags) delivered for free and heavier items starting from £ 0.99

Delivery costs for wholesale orders are charged according to the method of delivery.

Our standard terms for delivery within the UK are 3-5 working days from date of dispatch. We normally dispatch within 1 working days.

The method of delivery will be chosen according to the requirements of the order including but not limited to Royal Mail and ParcelForce.

If you have specific requirements in terms of delivery dates e.g. specific delivery deadlines, please make this clear in the customer comments box at checkout.

b) Postage EU

The EU postage costs are weight based starting from € 4.99 / £ 4.99 depending on which currency you are paying in.

We cannot be held responsible for additional duties or taxes due on importation into non EU countries.

c) Postage Countries outside EU

We regret that we cannot ship to countries outside the European Union due to insurance restrictions. Please contact us as we might be able to direct you to another distributor.

Force Majeure

While a fine choice ltd. will make every effort to ensure prompt delivery, we cannot be held responsible for loss or delay due to circumstances beyond our control. Such circumstances include but are not limited to adverse weather conditions and postal strikes.

Failed Delivery

If you provide us with a wrong delivery address and your goods are signed for by another party, a fine choice ltd. cannot be held responsible for any loss you incur as a result.

Where a delivery is unable to be made due to incorrect or incomplete address details being provided by the customer, a fine choice ltd. reserves the right to charge the full cost of the re-delivery or issue a refund less the shipping charge.

Where an item is returned to us marked as "uncollected by customer" we will charge the full cost of re-delivery or issue a refund less the shipping charge.

Cancellation and Return

If you want to cancel your order please send an email to info@afinechoice.co.uk and we will deal with your request.

a) The goods haven't been dispatched yet:

We will confirm cancellation and give you a full refund.

b) The goods have already dispatched:

We are unable to accept returns without prior notification so please send us an email notification within 5 days after receipt of your order and you can return goods to the company address. The costs of returning goods to us shall be borne by you. Upon receipt of the goods we will give you a full refund of the amount paid, excluding postage and packaging. We are unable to accept notification of returns under this clause more than 10 working days after dispatch.

We are unable to issue a refund for any items that have been personalised, unless they are defective.

Where a product is delivered in a damaged condition, you must notify us within 2 working days of receipt. We are unable to accept claims for damaged goods after this time. We will then request that you return the damaged item to us. On receipt of the damaged item we will confirm the damage. If we are in agreement that the item is in fact damaged, we will dispatch a replacement item along with a refund for the return postage. If we believe that the item is not damaged, we will return it to you at your expense.

Regardless of the reason for returning an order you should obtain proof of posting as we are unable to accept responsibility for returned items that go missing in transit.

All returned goods must be in their original packaging, unused and undamaged.

Legal

Every care has been taken to describe items as accurately as possible, however slight variations may occur. All product images are supplied by the manufacturer, please be aware that colours may vary slightly depending on your screen settings, and all colours are as a representative guide only. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.

The term 'a fine choice ltd' or 'us' or 'we' refers to the owner of the website whose registered office is

a fine choice ltd.

18 Hampton Road,

TW2 5QB Twickenham,

United Kingdom.

Our company registration number is 7412370

The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Governing Law

These Terms and Conditions and all disclaimers and other material on our web site shall be governed by and construed in accordance with English Law and any disputes shall be referred to the exclusive jurisdiction of the English Courts to which both parties submit.

Copyright & Trademark

This Site is owned by a fine choice ltd. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of or its licensees, content providers or technology providers. All rights reserved.

Newsletter

You can sign up for the newsletter on the homepage and fill out a sign up form. If you want to unsubscribe please follow the link on the email.

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